Return Policy

At 7th Avenue, your satisfaction is our top priority. We take great care to ensure every piece of jewelry is perfect, but we understand that sometimes issues can occur. If you receive a defective item or an item that doesn't match your order, we are here to make it right with a hassle-free exchange.

How to Request an Exchange

To initiate an exchange, please follow these simple steps within 5 days of receiving your order:

1. Contact Us: Reach out to our customer service team via email or a direct message on Instagram.
2. Provide Proof: Include a clear unboxing video or a photo of the item you received. This helps us quickly verify the issue.
3. Explain the Issue: Briefly describe why you need an exchange (e.g., "The clasp is broken" or "I received a silver necklace instead of a gold one").

Our Exchange Process

Once we've reviewed your request and confirmed the issue, we'll immediately arrange for a courier to pick up the incorrect item at no cost to you. As soon as the pickup is scheduled, we will ship out the correct item so you can receive it as quickly as possible.

Important: We only offer exchanges for items that are defective or incorrect. We cannot process exchanges for a change of mind or for reasons outside of this policy.

If you have any questions or need assistance, please don't hesitate to contact us. We're dedicated to ensuring you are completely satisfied with your purchase.